Advice and support if you are struggling to pay your bills.

Food for Fuel - support for foodbank users who are struggling to afford their energy bills

Warmer Derby and Derbyshire - Advice and Support

Fuel Poverty Awareness Day 27th November 2020

Covid-19 and Fuel Poverty

Figures published by National Energy Action (NEA) state that around 4 million households in the UK are in fuel poverty, unable to live in a warm dry home.

Turn2Us  (the national financial support charity) explains that, until recently, a household was considered to be in fuel poverty when it needed to spend more than 10% of its income on fuel/energy.  However, the Government now defines fuel poverty in the following way:

Fuel poverty in England is measured using the Low Income High Costs (LIHC) indicator. Under the LIHC indicator, a household is considered to be fuel poor if:

  • they have required fuel costs that are above average (the national median level)
  • were they to spend that amount, they would be left with a residual income below the official poverty line

There are 3 important elements in determining whether a household is fuel poor:

  • household income
  • household energy requirements
  • fuel prices

The energy efficiency of your home will also impact on your fuel costs and can be another factor contributing to fuel poverty.

If you are struggling to pay your fuel bills

For information and support on the following issues, the Citizen's Advice Bureau has a comprehensive website covering the following:

  • A problem with your fuel bill
  • Struggling to pay your fuel bill
  • How to switch energy providers
  • Problems with your supply
  • Problems with your meter (including pre-payment meters)

Derbyshire County Council, Warmer Derby & Derbyshire, The Money Advice Service, Turn2Us and StepChange can also offer support and guidance.

If your job role requires you to support households experiencing fuel poverty, see the information for frontline workers below.

Derbyshire Citizen's Advice Contact Information

Derbyshire County Council - Keep Warm in Winter

Warmer Derby & Derbyshire

The Citizen's Advice Bureau

The Money Advice Service



Rural Action Derbyshire also administers a Community Oil Buying Scheme. For more information, please click on the button below.

Community Oil Buying Scheme

Information for frontline workers

If your job role requires you to support households struggling with fuel poverty, National Energy Action have a number of resources that are available for you to download.

NEA Warm and Safe Homes Action Guides

Information leaflets for frontline workers

NEA Community Action Partnership Resources

The NEA publishes the UK Fuel Poverty Monitor.  For this year's report which focuses on the impact of Covid-19, please follow the link below:

The UK Fuel Poverty Monitor