Chesterfield, NE Derbyshire and Bolsover Financial Advice and Support Support Services in Chesterfield, North East Derbyshire and Bolsover Districts Download as PDF Covid Community Info Leaflet Quick Links Local Support Services Education National Support Agencies Worried about bills? Foodbanks Domestic Abuse Services Mental Health Services Chesterfield Citizen’s Advice Advice Helpline Call: 0300 456 8437 GP Surgery Outreaches: Contact your GP surgery to book a telephone appointment. Citizen’s Advice North East Derbyshire Helpline Call: 0300 456 8437 (same as for Chesterfield) GP Surgery Outreaches: Contact your GP surgery to book a telephone appointment CAB National Website Chesterfield Borough Council Benefits Advice Call 01246 345 345 Homelessness prevention - Call 078702 77291 during office hours and 01629 533 190 for out of hours enquires North East Derbyshire District Council Benefits Advice Call: 01246 231111 Website: https://www.ne-derbyshire.gov.uk/benefits Email: [email protected] Text: 07800 00 24 25 Bolsover District Council Benefits Advice Call: 01246 242436 or email: [email protected] Derbyshire County Council Welfare Benefits Team Can help with advice and can take on any representation that you may need, including: dealing with welfare benefits and tax credits, sometimes referred to as social security advice over the phone about which benefits to claim and how to claim them sending out claim forms and advising on how to challenge decisions by the benefits authorities helping you if you don't agree with a decision made about your benefit claim, including preparing appeals and representing you at tribunal hearings. email: [email protected] Telephone: 01629 531535 11am to 4pm on Monday, Tuesday, Thursday and Friday Welfare Rights website Government support is changing as we move into the post-Covid period, and Derbyshire Welfare Rights has created a very informative webpage with up-to-date information about benefits, job centres, housing, allowances etc. Please follow this link for more information. Derbyshire Discretionary Fund The Derbyshire Discretionary Fund (DDF) can provide grants or emergency cash payments if you are in urgent need of financial help following a crisis or disaster. Telephone: 01629 533399 Derbyshire Unemployed Workers Centre A busy advice service covering North and East Derbyshire. We have 8 staff and over 20 volunteers and students providing Welfare Rights Advice Services. We offer a mixture of open door drop-in and telephone advice. We provide free and independent welfare rights advice and representation, as well as campaigning for the rights of those who are unemployed, on a low income or sick, injured or disabled by their work. Telephone Helpline: 01246 231441 Shirebrook Office: Call 01623 748161 Monday to Thursday: 9am to 5pm Friday: 9am to 4pm DUWC Website Derbyshire Law Centre Offers advice and support on Debt – specialising in housing-related debts Discrimination Employment Housing and Homelessness Immigration and Asylum Advice Mortgage Repossessions They are not able to offer advice on benefits or business debts. Not currently open for face-to-face consultations. Main Phone : 01246 550 674 Mon - Fri : 9.30am - 4.30pm Chesterfield and North East Derbyshire Credit Union Call 01246 278 833 or email [email protected] A co-operative ‘Credit Union’ offering low cost loans, basic banking & savings including online banking. Rykneld Homes - Financial Inclusion Call 01246 217309 or Contact Centre on 01246 217670 Email [email protected] CAP Debt Counselling Christians Against Poverty Debt Counselling and Money Management Courses Service Helpline Call 0800 328 0006 Money Sorted Personal Navigators Money Sorted in D2N2 provides support and personally tailored interventions for people experiencing the greatest financial difficulty. It will enable individuals to take control, build their confidence and skills and help them tackle barriers and problems in order to improve their financial well-being. For more information, contact: Derbyshire Law Centre: Call 01246 550674 / 0800 707 6990 Text: 07781 482 826 Email: [email protected] JobCentre Plus For information on contact numbers for new and existing benefit claims. Jobcentre Plus: Call 0800 055 6688 Textphone: 0800 023 4888 Universal Credit helpline: 0800 328 5644 Textphone: 0800 328 1344 Age UK Derby and Derbyshire Age UK Derby and Derbyshire offers a free, confidential and independent information and advice service to older people and their relatives, friends and carers. Telephone: 01773 768 240 (confidential answer-machine in busy periods/out of hours)Fax: 01773 766 924 Email: [email protected] Help with Loan Sharks – Illegal Money Lending If you can answer yes to one or more of these questions you might be borrowing from a loan shark: Did they offer you a cash loan? Did they not give you paperwork? Did they add huge amounts of interest or APR to your loan? Have they threatened you? Are you scared of people finding out? Have they taken your bank card, benefit card, passport, watch or other valuables from you? You are not in trouble if you have borrowed cash or have been paying back a loan from an illegal money lender, the loan shark is. They are the people committing a crime, not you. For advice and support, please follow this link or call 0300 555 2222. Education and skills DCC Libraries Call 01629 533444 or email:[email protected] to book use of a library computer or for digital skills support (over phone) or if you have an enquiry Derbyshire National Careers Service For those aged 19yrs+ or age 18 if not in education or employment Chesterfield area: 07717 303855 [email protected] NED & Bolsover: 07767 670797 [email protected] Foodbanks To find your local food bank, please follow this link. Worried about Energy and Utility Costs Warmer Derby and Derbyshire The Warmer Derby & Derbyshire service is a partnership between the Marches Energy Agency charity and the Local Authority Energy Partnership (LAEP) – which includes all Derbyshire councils. You can call for advice about energy bills; switching tariff; how to make your homes more energy efficient, and how to apply for grants for heating systems and insulation. Ring 0800 677 1332 (Free Call) Derbyshire County Council For information about energy grants, please visit the Derbyshire County Council website Ofgem If you are struggling to pay your bills during the Covid-19 outbreak, please follow this link for general advice. For free, impartial advice about how to switch energy providers if you are in debt follow this link Citizen’s Advice For information about switching to a better energy deal. Shelter For advice on energy costs and money problems. Severn Trent Trust Fund The Severn Trent Trust Fund is a charity that provides financial help for customers who are unable to pay their water charges. They can provide help with: water and sewerage charges if you are in hardship and unable to pay charges which are collected by other companies on behalf of Severn Trent other essential bills, household needs or priority debts National Agencies Money Advice Service Free and impartial money advice, set up by government. The service provides: Advice and guides to help improve your finances Tools and calculators to help keep track and plan ahead Support over the phone and online National Debtline National Debtline is a highly regarded organisation, which helps people with free advice to get out of debt. They cover a wide variety of debt scenarios, which they can help you with. They provide a wide range of fact sheets on topics including bankruptcy, energy debts, mortgage arrears and more. You can browse their extensive fact sheet library. Telephone 0808 808 4000. StepChange Debt Charity This charity has over 25 years’ experience of helping people to deal with debts and get the support they need. You can get advice online or over the phone, and they will recommend a range of practical debt solutions based on your situation. They have also produced a number of useful guides, designed to help people through Covid-19 related issues. Bailiff and enforcement agent advice Dealing with redundancy and debt What to do if your income has reduced Your complete guide to furloughing Coronavirus, debt and your mental health What to do if you need urgent help with money Changes in circumstances due to coronavirus Shelter Shelter provide a wide range of information on housing and homelessness. Browse advice by topic Homelessness Private renting Tenancy deposits Mortgage repossession Eviction Repairs Benefits Council housing Domestic Abuse Call: 08000 198 668 If it's an emergency, call 999Text: Derbyshire Domestic abuse Support Line 07534 617252Email [email protected] Your mental health Worries about money, debt and housing can put a serious strain on your mental wellbeing. If you are over 18 years of age and need someone to talk to, please contact one of these free Derbyshire NHS self-referral agencies. Derbyshire Healthcare NHS Foundation Trust Mental health support line Freephone 0800 028 0077 24hrs / 7days Derbyshire Mental Health Triage This service offers a free 24/7 helpline for people in Derbyshire and Derby City who require advice about mental health. Based within the Derbyshire Mental Health Triage Hub, trained support staff are on hand to answer calls from members of the public. Derbyshire Recovery and Peer Support Service Call 01773 734989[email protected] Samaritans Call free on 116 123 24hr/7 days a week service oremail [email protected] (response time 24 hours) orvisit www.samaritans.org Talking Mental Health Derbyshire Tel: 0300 123 0542 Insight Healthcare Tel: 0300 555 5582 Vitaminds Tel: 0333 0153 496 Trent PTS 01332 265 659 If you, or someone you know, is having a mental health crisis please see the advice below given by Derbyshire County Council: If you or someone you know is feeling suicidal there are people you can talk to: Speak to a friend, family member or someone you trust Call the Derbyshire Mental Health Support Line on 0800 028 0077 (7 days a week, 9am to midnight). Call the free Samaritans 24-hour support service on telephone 116 123 or contact Samaritans online Use the Staying Safe website for support, information and making your own safety plan Contact NHS 111, though be aware of delays in accessing this service Make an urgent appointment to see your GP, who may be operating a call back service Ring 999 If you require urgent medical intervention go to your nearest emergency department, though be aware that there are increased demands on and transmission risks in emergency departments at this time.